bd3345 Privacy Policy

This Privacy Policy ("Policy") describes how bd3345 ("we", "us", "our") collects, processes, stores, shares, and protects the personal data of individuals ("you", "the Player") who access, register on, or interact with the bd3345.app online gaming platform. This Policy applies to all products and services offered by bd3345, including sports betting, live casino games, slot titles, crash games, card games, and the D&T Ranking loyalty programme.

By registering an account on bd3345 or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read, understood, and agreed to the data practices described here. If you do not agree with any part of this Policy, you must discontinue use of the platform and contact our support team to request account closure.

bd3345 reserves the right to update this Policy at any time. The "Last Updated" date at the top of this page reflects the most recent revision. Where changes are material, we will endeavour to provide advance notice via in-platform notification or email to your registered address.

Our Privacy Commitments

These six principles guide every data decision we make at bd3345:

1. Data We Collect

1.1 Registration Data

When you create a bd3345 account, we collect the following information to establish and manage your player profile:

• Full legal name — required for identity verification and payment processing
• Date of birth — required to verify you meet the 21+ age requirement
• Mobile number — used for account authentication, transaction alerts, and support contact
• Email address — used for account notifications, security alerts, and promotional communications (where consented)
• Residential address — collected for KYC compliance purposes
• Username and password — stored in encrypted form; bd3345 staff cannot view your plain-text password

1.2 Identity Verification (KYC) Data

To comply with our anti-money laundering obligations and to protect both players and the platform from fraud, bd3345 may request the following documents during or after account registration, and always before processing your first withdrawal:

• National Identity Card (NID) — front and back
• Passport or driving licence (where NID is unavailable)
• Proof of address document (utility bill, bank statement, or similar) dated within 90 days
• Selfie photograph holding your identity document
• Screenshot or statement confirming ownership of your registered payment method (bKash, Nagad, Rocket, bank account, etc.)

KYC documents are reviewed by authorised bd3345 compliance staff only. They are stored securely and are not shared with third parties except where required by law or as described in Section 4 of this Policy.

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, we record transaction details including the payment method used, transaction amount in BDT, transaction reference number, date and time (in Bangladesh Standard Time, UTC+6), and transaction status. We do not store full debit/credit card numbers on our servers — card data is handled directly by our PCI-compliant payment processor.

1.4 Gaming Activity Data

We log your betting and gaming activity on the platform, including bets placed, games played, wager amounts, outcomes, session durations, and bonus usage. This data is used to operate the platform correctly, resolve disputes, detect problem gambling patterns, enforce responsible gaming limits, and fulfil our compliance obligations.

1.5 Technical and Device Data

When you access bd3345, our servers automatically collect certain technical data, including your IP address, device type and operating system, browser type and version, referring URL, pages visited and time spent, and session identifiers. This data helps us detect fraudulent or suspicious access, enforce geographic restrictions, and improve platform performance.

1.6 Communications Data

When you contact our support team via email at [email protected] or through in-platform chat, we retain a record of the correspondence. This helps us track the resolution of your queries and maintain service quality. Support communications are accessible only to authorised bd3345 staff.

2. How We Use Your Data

bd3345 processes your personal data for the following purposes:

3. Cookies & Tracking Technologies

3.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. bd3345 uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform correctly and to understand how players interact with the site.

3.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. The platform cannot operate without these.
• Functional cookies: Store your preferences such as language settings and display options to personalise your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where players encounter errors. This data is aggregated and not linked to individual accounts.
• Security cookies: Help us detect suspicious login attempts, enforce rate limits, and identify compromised sessions.

3.3 Managing Cookies

You may manage or delete cookies through your browser's settings at any time. Please note that disabling essential cookies will prevent you from logging into your bd3345 account and using core platform features. Disabling functional or analytics cookies will not affect your ability to bet or play games, but may limit your personalised experience.

4. Data Sharing & Third Parties

4.1 When We Share Your Data

bd3345 does not sell personal data. We share data only in the following circumstances, and only to the minimum extent necessary:

4.2 Game Providers

When you launch a game on bd3345 that is powered by a third-party provider such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, a session token and your player identifier are passed to the game provider's servers to initialise and operate the game. Game providers are contractually bound to use this data only for game delivery and are prohibited from repurposing it for marketing or sharing it with other parties.

4.3 Payment Processors

Payment processing for deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks is handled by third-party payment gateways. These processors receive only the data necessary to complete the transaction and are bound by their own data security obligations. bd3345 does not share your full payment credentials with these processors — tokenised references are used wherever possible.

4.4 Legal Disclosures

bd3345 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, or where disclosure is necessary to protect the safety of a player or member of the public. We will notify you of such disclosure where legally permitted to do so.

5. Data Retention & Deletion

5.1 Retention Periods

bd3345 retains personal data for as long as your account is active and for a defined period thereafter, in order to meet our legal and compliance obligations. The following general retention schedules apply:

• Account and registration data: Retained for the lifetime of your account plus a minimum of 5 years after account closure
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later
• Transaction records: Retained for a minimum of 5 years in accordance with anti-money laundering record-keeping requirements
• Gaming activity logs: Retained for 2 years from the date of each session for dispute resolution and responsible gaming monitoring purposes
• Support communications: Retained for 2 years from the date of the most recent message in each support thread
• Marketing consent records: Retained for as long as the consent is active, plus 1 year after withdrawal of consent

5.2 Requesting Data Deletion

You may request deletion of your personal data by contacting our support team at [email protected]. Please note that where retention is required by law or is necessary to resolve an open dispute, we may be unable to delete certain data until the applicable retention period has elapsed or the dispute is resolved. We will confirm what data has been deleted and what data must be retained, along with the reason, within a reasonable timeframe.

6. Your Privacy Rights

As a registered player on bd3345, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request.

• Right of Access: You may request a copy of the personal data bd3345 holds about you. We will provide this in a structured, readable format within a reasonable timeframe.
• Right to Rectification: If any data we hold about you is inaccurate or incomplete, you may request that we correct it. Update requests for core account data (name, mobile number, email) should be submitted to support with supporting documentation.
• Right to Erasure: You may request deletion of your personal data, subject to the retention obligations described in Section 5.
• Right to Restrict Processing: In certain circumstances you may request that we limit the way in which we use your data while a query or complaint is being investigated.
• Right to Object to Marketing: You may withdraw your consent to receive marketing communications at any time by contacting support. Withdrawal of marketing consent does not affect your ability to use the platform.
• Right to Data Portability: You may request a copy of your account and transaction data in a machine-readable format (CSV or JSON) for your own records or for transfer to another service.

7. Data Security & Incident Response

7.1 Security Measures

bd3345 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include full SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, multi-factor authentication for platform administration accounts, and regular internal security reviews.

7.2 Your Responsibility

While bd3345 takes all reasonable steps to protect your data, the security of your account also depends on you. You are responsible for keeping your password confidential, not sharing your login credentials, logging out of your account when using shared devices, and notifying us promptly if you suspect unauthorised access. bd3345 will never ask you to share your password via email or chat.

7.3 Data Breach Response

In the event of a confirmed data breach that is likely to result in a risk to your rights or interests, bd3345 will notify affected players via their registered email address as promptly as practically possible. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps we have taken or intend to take to address the breach and mitigate its effects.

8. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a complaint about how bd3345 has handled your personal data, please contact our support team:

If you are not satisfied with our response to your complaint, you may escalate the matter through any applicable dispute resolution process outlined in our Terms & Conditions. bd3345 is committed to resolving all privacy concerns fairly and transparently.